Introduction

This Privacy Policy details how Leigh Court Farm Ltd (‘We’) collect, use, and disclose your information when you use the service, in accordance with the General Data Protection Regulation (GDPR) and other relevant legislation.
We collect information to enable us to run the best service we can. It is essential to be transparent about why we need the personal information we collect, what we do with it, and how we keep you and your information safe.
By using the service and providing us with your personal information, you consent to the collection and use of this information in accordance with this Privacy Policy.

GDPR

At Leigh Court Farm, we are committed to protecting your privacy and personal data. We use an online computer system (Growing Good) to manage our online ordering and help us administer our orders.
Your customer data is stored on a disk in a secure data centre run by a large, reputable, established hosting provider and encrypted. It is a condition of GDPR that we have consent from customers to contact them and store their data.
 

How we use your data

We use your data to provide a better service tailored to our customer's needs and wants.
Without your data, we would be unable to contact you about your order, and you would be unable to process your orders online.
The following list outlines how we use your data:
To fulfil a contract/provide our service, we may use your data to:
process and fulfil your orders
process payments
respond to any queries and complaints
keep a record of your relationship with us
remind you of ordering deadlines
let you know about changes to the service, for example, if a product is unavailable
contact you if we think there is something unusual with your order
 
If you consent, we may use your data to:
send you email newsletters to keep you informed
let you know about any competitions or events
inform you of new products and services you may be interested in
send you customer feedback surveys that enable us to improve our service
to contact you if you permanently cancel your orders with us, to understand your reasons for leaving
to develop and improve our site and systems
If you deregister your account, we will still hold your data if you return. If you deregister and would like us to delete your data, please let us know, as we can permanently delete it from our system. If you have any questions regarding your personal information, we will happily answer them.

Password and Security

As part of the sign-up process, you must create a password for your account. Keep your password secret, and do not disclose it to anyone else. If you believe your password's secrecy has been compromised, please notify us immediately, and a new password will be issued.

Cookies

This site uses cookies. Cookies are text files with small pieces of data placed on your machine to help the site provide a better user experience. They are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third-party applications like Google Analytics. Cookies are intended to improve your browsing experience. However, you may prefer to disable cookies on this site and on others.
 

Sharing your data

Sometimes, we share your data with third parties to fulfil our service.
 
For communications and email marketing purposes, we use Brevo.
 
We use Facebook and Instagram to show you information about our products.
 
Please click on the above links for more information on how these third parties control your data and the use of ads on their platforms.
We only share information with a third party required to perform the specified service. It is important to us to ensure your privacy is respected. If we stop using a third party, data will be deleted or made anonymous.

Contact us

If you have any questions about this Privacy Policy, you can contact us:
Email: mail@leighcourtfarm.org.uk
Write to: Leigh Court Farm Ltd Pill Rd, Abbots Leigh, Bristol BS8 3RA