Leigh Court Farm

User Guide 

 

We hope you'll find our ordering system easy and simple use but if you are having any trouble we recommend having a quick look through the FAQs below.  If you are new to the site you can view our full range of organic boxes and extras here.

Of course, you can always email us at  mail@leighcourtfarm.org.uk  and our team will get back to you as soon as possible.

If you are puzzled by anything or find anything to be counter-intuitive we would love to hear from you.  We are always trying to improve our online service.  If you feel that this user guide is missing any important questions, please drop us a quick email and we'll add it to this User-Guide.  We appreciate your help in ensuring this continues to be the simplest, most flexible ordering system available. 

If you ordered a box for collection but didn't make it to the pick-up point on time, please click here

 

 

questions about the farm and our produce

1. Does everything in my veg box come from the farm?

2. Can I choose what I have in my veg boxes? What are 'Veg Dislikes' ?

3. Why don't you do dislikes for the fruit bags?

4. Why can I only choose 3 dislikes?

5. I've got a backlog of potatoes and onions! 

6.  Can you tell me more about Leigh Court Farm?

7. Why aren't your free-range eggs organic?

8. Has any of the produce in my box been air-freighted? 

9.  I don't want a box, where else can I buy your organic produce?

10. What if I'm ever I'm unhappy with the quality of some of the items I receive in my box?

11. What makes you different from other veg-box schemes?

12. Are you certified organic?

 

 

 

deliveries and collections

1. Which areas do you deliver to and on which days?

2. What time are home deliveries made and where will you leave my order?

3. What is the delivery charge?

4. So you also have collection points - where, how, when, what? 

5. I ordered a box for collection but didn't make it to the collection-point on time - what do I do?

6. I don't live within the postcode area BS1-8 - can I still order a box?

 

 

payments and accounts

1. Are my card details secure?

2. Which payment methods do you accept?

3. When will I be charged for my order?

4. I didn't get charged this week and my order wasn't processed.  Why?

5. I'd like to close my farm account - how do I do this?

 

 

 

using the ordering system

1. I've set up an order, now what do I do?

2. How do I change my regular box order?

3. I need to cancel my box next week! ... or any week / multiple weeks up to three months in advance!

4. How do I change my order on just one specific date?

5. How do I add an extra box to a future delivery date?

6. I have a fortnightly order but would like to add a box to one of my 'off' weeks

7. I want to pause my order for a while (e.g. a holiday) and choose which week to resume

8. I'd like to have different size boxes on alternate weeks

9. I only want a fruit bag with my veg box every other week

10. I need to change my address, email address, personal details or my list of vegetable dislikes

11. Why can't I create a new order or edit my order this week?

12. I need a break from veg boxes for a while! 

13. Can I opt out of the weekly order reminders and newsletters?

14. When I create orders why can I only choose certain dates?

 

 

 

 

Answers

 

 

questions about the farm and our produce

 

1. Does everything in my veg box come from the farm?

In season the majority of the contents of your veg box is grown by us. We grow a huge range of crops - in the field and undercover in polytunnels - and always aim to switch things up from week to week to keep it as interesting as possible.

Sometimes, and particularly out-of-season, we supplement our own fruit and veg with produce from our network of trusted suppliers in Hereford, which is sourced from the UK, Europe and occasionally (in the case of fruit) from further afield.  We have been working with our suppliers for over 17 years and, as a result, are able to ensure we get the best quality at the best prices for our customers, even in times of shortage. 

We are always transparent about where our veg comes from - we publish the contents of our boxes online every week, including the origin. 

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2. Can I choose what I have in my veg box? What are Veg Dislikes?

We understand that in choosing a vegetable box from us you're probably interested in eating seasonally - however it's rare to like every vegetable so our customers can select up to 3 items (Vegetable Dislikes) they'd prefer not to appear in their veg boxes each week.  We'll substitute these for whatever else is fresh and ready to harvest in the field.

Generally, if you select staples like potatoes or onions as dislikes we'll substitute these for another helping of organic carrots.

You can always change this 'dislikes' list at a later time as the seasons change or if you find you have a glut of particular vegetables in your own garden or allotment. 

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3. Why don't you do dislikes for the fruit bags?

We grow many different vegetables so it's always easy to find suitable replacement for veg dislikes.  

Due to the climate here in the UK, fruit is a bit more tricky.  We do grow a selection of fruit on the farm but much of the contents in the fruitbags is sourced from our suppliers and ordered in set quantities.

We always include a kilo of bananas in the fruitbags, oranges and apples are also regulars, but we do our very best to rotate the contents from week to week.

However, if you do have a specific allergy or requirement do let us know and we'll try and accommodate your requirements as best as we can. 

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4. Why can I only choose 3 dislikes?

We feel that allowing 3 dislikes strikes the right balance between the philosophy of veg-box-scheme and the need for customer choice.  That is to say - we deliver to you whatever is fresh and in season week to week whilst also allowing giving you the opion to omit a few items that you just don't like and won't eat. 

Remember you can always change your list of dislikes in your customer profile, as long as it is before the Wednesday before your delivery is due. 

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5. I've got a backlog of potatoes and onions! 

We understand! - just add potatoes and/or onions to your dislikes list in your customer profile.  You can always add them back in later on. 

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6. Can you tell me more about Leigh Court Farm?

Sure, take a look at our homepage  and  why we think we're different from other local box schemes 

You can read about our range of fruit & veg boxes and extras here

If you have any other questions please feel free to contact us at mail@leighcourtfarm.org.uk

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7. Why aren't your farm eggs organic?

The cost of Organic grain-feed for our hens is prohibitively expensive.  They are feed on high quality non GMO grain and their diet is supplemented with plenty of left-over organic leafy greens from the farm. For the time being we can no longer call them free range because of government restrictions in place to prevent the spread of bird flu. All the hens (around 200) are kept in our paddock at the farm and netted to prevent direct contact from wild birds.

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8. Has any of the produce in my box been air-freighted?

Definitely not.  Any produce which comes from further afield than the UK has always travelled by sea. 

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9.  I don't want a box, where else can I buy your organic produce?

We have stalls at a couple of well known and thriving Fresh Food Markets throughout Bristol.  

 

Bristol Farmers' Market - All year round, 9:00 - 2:30pm

Whiteladies Farmers' Market - All year round, 8:30 - 2pm

 

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10. What if I'm unhappy with the quality of some of the items I received

We are totally committed to only providing our customers with the very best quality fresh produce - All of our fruit and veg is guaranteed so if you are unhappy about the quality or condition of your veg box when it arrives, please let us know immediately and we will be happy to offer you a refund.   To ensure the longetivity and freshness of the contents of your veg box the sooner you can store it/refrigerate it the better.  If you would like any advice about how to store our fruit and veg, just drop us a line. 

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11. Are you certified organic?

Yes we are.  All the land we use to grow fruit and vegetables is certified by the Soil Association - which means it has undergone a two year 'conversion' period before the produce could be labelled and sold as 'Organic'.  The certification is extremely strict, which is good because it means you can always be 100% sure about the produce in your boxes.  We adhere to strict organic principles and each year have to undergo a thorough inspection and evaluation by a Soil Association inspection officer.  In practice this means total traceability for all of our produce - from seed, to planting, to harvesting and, finally, to arriving on our customers doorstep.  It also means complete accountability for all  fertilisers, manure and certified organic pesticides we use in our fields.  If you would like any more information about our methods just drop us a line at mail@leighcourtfarm.org.uk

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deliveries and collections

 

1. Which areas do you deliver to and on which days?

Currently we deliver to all households within the postcode areas BS1 to BS9 (Bristol) BS20 0 (Pill) BS20 6, BS20 7 and  BS20 8 (Portishead)

All our home deliveries happen on Thursday or Friday. We have split some postcodes into different delivery routes routes, but as a rough guide the delivery schedule is as follows.

BS1 - Thursday - morning 5am - 8am

BS2 - Friday - morning 5am - 8am

BS3 - Friday - morning 5am - 8am

BS4 - Friday - morning 5am - 8am

BS5 - Thursday - evening 3 - 7 pm

BS6 - Thursday - morning 5am - 8am

BS7 - Thursday - morning 5am - 8am

BS8 - Thursday - morning 5am - 8am

BS9 - Friday - morning 5am - 8am

BS20 0 - Thursday - morning 5am - 8am

BS20 6/7/8/ - Friday - morning 5am - 8am

 

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2. What time are home deliveries made and where will you leave my order?

The majority of our deliveries made between 4am to 8am on Thursday and Friday mornings. The exception is in Easton (BS5) where deliveries are between 3.00 - 6.30 pm on Thursday evenings.

Generally we will leave your order on your doorstep.  However if you would prefer us to leave your veg box in a more protected or secure location (e.g. under a recycling bin or in the back garden) you can state this in the delivery instructions when you create your order. If you live in a flat or apartment with gate codes please include these also.

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3. What is the delivery charge?

The home- delivery charge is £1 - that's £1 per customer per delivery day. So if you order 2 boxes or more, or a box and a fruitbag on the same day, the charge is still just £1.  

There is no charge for having a box delivered to a collection point.

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4. So you also have collection points - how, what, when?

All collection point boxes happen on Thursdays and operate between 4:30 - 6:30pm.

You can see where our collection points are here.

Please bring any empty veg boxes from previous weeks as we use these again. The farm representative at the collection point will have a record of your name and your order so there's no need for anything else. 

It's a great way to meet some of the farm team and also a way to meet other veg-minded individuals.  Community centres like Southville and Easton are thriving community hubs.  

Alternatively, if you just want to grab your veg box and run - that's fine too! 

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5. I ordered a box for collection but didn't make it to the collection point on time - what do I do?

You don't need to tell us or make an arrangement. Uncollected boxes are returned to the farm and can be picked up anytime from Friday to Tuesday morning.  Returned boxes are laid out on the packing-shed table. It's a cool and secure environment but to help preserve the freshness of your veg box we really recommend not leaving it too long to collect your order.  

Directions: To get to the farm take the 369 Portishead Road out of Bristol which takes you through Abbots Leigh past the George pub - the road dips down and there is a turning on your right (directly after the bus stop) for Leigh Court manor. Follow the road - you will pass Bracken Wood nursery on your right hand side and the Freeways trust on your left hand side. Take the first left turn after the Freeways trust, the track will eventually lead into the farm yard.  Boxes are in the packing shed on the right, and the packing shed is open all the time.

There is a map on the collection point page for Abbots Leigh.

 

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